I have spent 25 years in corporate India, written and published a book, and spent the early part of my career teaching English. I know how to communicate. So when I leave a detailed review about a restaurant experience or a hotel stay — and hear absolutely nothing back — it is not just frustrating. It feels like the conversation never mattered. I built ReputeFlows because I am that customer. And I suspect you are too.
Every week, millions of Indians leave reviews on Zomato, Google, TripAdvisor, and Justdial. Reviews that took thought and time to write. Reviews about food that disappointed, about service that delighted, about staff who went out of their way and about teams that did not. Most of them go unanswered. Not because business owners do not care. Because they are exhausted, understaffed, and have no good tool to help them respond consistently, professionally, and in the language their customers actually speak.
When I started exploring a startup, I kept coming back to this problem. Not just as a product opportunity — but as something I genuinely wanted fixed. What if every business owner had an AI assistant that could read every review, understand what the customer actually felt, and draft a professional reply in 3 seconds? In English, Hindi, Kannada, Tamil, Telugu, Malayalam, Marathi, Gujarati, Bengali, or Punjabi? What if the reply was good enough that the customer felt genuinely heard? That is ReputeFlows.
Every review deserves a reply. Silence is not a neutral response.
When a customer writes in Kannada, they deserve a reply in Kannada.
AI should help humans communicate better — not replace human judgment.
ReputeFlows is being built in public from Bengaluru, India.
25 years in corporate India. Published author of Soars of Her Echoes. Former English teacher. Built ReputeFlows after one too many unanswered reviews on Zomato — because every customer deserves to be heard back.
By the author of Soars of Her Echoes
We are a small team that reads every support email personally and responds within one business day.
We read every message personally.